TL;DR
- Crown Store gifting has returned after 23 days with new security measures
- Account eligibility requires 180+ days age, clean ToS record, and consistent activity
- Verify access through Crown Store interface or account billing history page
- Locked accounts can submit support tickets for manual review
- Maintain regular gameplay and avoid violations to preserve gifting rights
The Crown Store gifting functionality has been reactivated following a 23-day suspension period, bringing significant relief to the ESO community. Players can now resume sending premium items to friends and participating in Crown Exchange transactions. However, ZeniMax Online Studios has introduced a sophisticated eligibility assessment system that evaluates multiple account factors to prevent abuse. This enhanced security framework represents a major upgrade to the platform’s fraud prevention measures.
• Your ESO account must demonstrate at least 180 days of continuous existence since creation. This half-year requirement helps establish account legitimacy and reduces fraudulent activity from temporary accounts.
• Your account must maintain a clean Terms of Service compliance record for the preceding six months without any violations or suspensions.
• Your account needs to show consistent in-game engagement patterns, including regular login activity and participation in various game features beyond just marketplace transactions.
To determine your current gifting permissions within the game environment, utilize either the Crown Store interface directly or access your billing history through the ESO account management portal. Within your payment records, the presence of “Allow Crown Store Gifting” indicates full authorization to send and receive Crown Store presents. Many players find the account center method more reliable for definitive confirmation.
Should your account lack the necessary permissions, attempting to send a gift through the in-game Crown Store will trigger a “Gifting Locked” notification popup. The development team is actively working on improved in-game visibility for this status information, potentially through revisions to the Gifting Tutorial system.
If you’re experiencing restrictions on sending Crown Store items and believe this to be in error, you can initiate a formal account evaluation by visiting https://help.elderscrollsonline.com and creating a Customer Support ticket. When completing the ticket submission, select the Billing/Purchase/Code classification, then navigate through Platform > I have a question about a sale/offer > I want to send gift items from this account. Ensure you provide complete account details and any relevant context about your gameplay patterns to facilitate a thorough review.
Maintaining uninterrupted gifting access requires strategic account management. Regular participation in diverse game activities beyond simple login rewards demonstrates genuine engagement. Avoid any behavior that could trigger Terms of Service violations, even minor infractions that might seem insignificant. Many players mistakenly believe that purchasing Crowns automatically grants gifting rights, but this is a separate permission system. Establish consistent play patterns rather than sporadic intense sessions followed by long absences, as the system monitors activity consistency over extended periods.
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Action Checklist
- Verify account meets 180-day age requirement and has clean ToS record
- Check gifting status through Crown Store or account billing history
- Maintain consistent gameplay activity across multiple sessions
- Submit support ticket with complete details if access is denied
- Monitor account for any ToS violations that could affect eligibility
No reproduction without permission：OnLineGames Guides » New Changes to the ESO Crown Store Gifting Complete guide to ESO Crown Store gifting eligibility, verification methods, and account review process